erek erekPrivacy Policy

This page describes what we collect when you use erek erek and how we keep that data protected. We collect personal information only to operate our platform, process your payments, verify your identity, and comply with legal requirements. We do not sell your data to third parties, and we use industry-standard encryption to keep your information secure.

Our privacy practices apply to all users of erek erek across supported jurisdictions—whether you're accessing our platform from Jakarta, Surabaya, Bandung, Medan, or Semarang. We're transparent about what we collect, who we share it with, and how long we keep it. If you have questions about our privacy practices, our support team is available during business hours to clarify.

We update this policy periodically to reflect changes in our service or legal requirements. We'll notify you of material changes via email. Your continued use of erek erek after notification means you accept the updated policy.

What data we collect on erek erek

We collect different types of data depending on how you use erek erek:

Account registration and KYC verification

When you open an account on erek erek, we collect your email address, phone number, and password. To verify your identity (KYC), we also collect your full name, date of birth, government-issued ID number, and proof of address. We use this information to confirm your identity, prevent fraud, and comply with anti-money-laundering regulations. We keep KYC documents for as long as your account is active, plus seven years after closure for legal compliance.

Payment and transaction data

When you deposit or withdraw funds, we collect transaction details including the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and timestamp. We do not store your full payment card or bank account numbers—we store only the last four digits and payment method type. We use this data to process your transactions, detect fraud, and generate account statements. We keep transaction records for seven years for legal and tax compliance.

Gameplay and account activity

We collect data about your gameplay on erek erek, including which games you play, your bet amounts, your winnings and losses, and your tournament participation. We use this data to settle results fairly, detect system errors, and improve our platform. We also collect your IP address, device type, and browser information to detect unauthorized access and prevent fraud. We keep gameplay data for as long as your account is active.

KYC data
Personal identification information collected during account verification. We keep this for seven years after account closure for legal compliance.
Transaction data
Payment and withdrawal records. We keep these for seven years for tax and legal compliance.
Gameplay data
Records of your bets, wins, losses, and tournament participation. We keep these for as long as your account is active.
Device data
IP address, device type, and browser information. We use this to detect fraud and unauthorized access.

How we use and protect your data on erek erek

How we use your data

We use your data for the following purposes:

  • Account managementWe use your email, phone, and KYC data to create and manage your account, verify your identity, and handle account recovery.
  • Payment processingWe use your payment data to process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet).
  • Fraud detectionWe use your device data, transaction patterns, and gameplay data to detect fraud, money laundering, and system abuse.
  • Legal complianceWe use your data to comply with anti-money-laundering regulations, tax requirements, and local law.
  • Platform improvementWe use aggregated, anonymized gameplay data to improve our games, fix bugs, and enhance user experience.
  • Customer supportWe use your account data to respond to your support requests and resolve disputes.

Data security and encryption

We protect your data using industry-standard encryption (TLS/SSL) for all data in transit. Your password is hashed and salted so we cannot see it. We apply two-factor authentication to all accounts to prevent unauthorized access. Our servers use firewalls, intrusion detection, and regular security audits to prevent breaches. We limit access to your data to employees who need it for their job, and we require them to sign confidentiality agreements.

If we discover a data breach, we will notify you via email within 72 hours and explain what data was affected and what steps we're taking to secure it. We do not guarantee that our security measures are perfect—no system is completely secure—but we undertake to use reasonable efforts to protect your data.

Third-party processors and data sharing

We share your data with third parties only as necessary to operate erek erek:

  • Payment processorsWe share your payment data with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banking partners (online payment, e-wallet, mobile banking, local payment) to process your deposits and withdrawals.
  • KYC verification providersWe share your KYC data with third-party verification services to confirm your identity and prevent fraud.
  • Legal authoritiesWe may share your data with law enforcement or regulatory authorities if required by law or court order.

We do not sell your data to marketing companies, data brokers, or other third parties. We do not use your data for targeted advertising. We do not share your data with other gaming platforms or competitors.

Cookies and tracking

We use cookies to remember your login session, store your preferences, and detect fraud. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may affect your ability to use erek erek. We do not use cookies for tracking or targeted advertising.

We at erek erek believe your data is yours. We collect only what we need, protect it with industry-standard security, and never sell it to third parties.

erek erek privacy team

Your rights and data access

You have the right to access, correct, or delete your personal data. You can request a copy of all data we hold about you by contacting our support team during business hours. We will provide your data within 30 days. You can also request that we delete your data, subject to legal retention requirements (e.g., we must keep KYC and transaction data for seven years for tax compliance).

If you believe we've misused your data or violated your privacy rights, you can file a complaint with our support team. We will investigate and respond within 30 days. If you remain unsatisfied, you may pursue legal action in your jurisdiction.

Data location and international transfers

Our servers may be located outside your jurisdiction. By using erek erek, you consent to your data being transferred to and stored in other countries. We apply the same security standards to all data regardless of location. If you're in a jurisdiction with strict data-protection laws (e.g., GDPR), we comply with those laws to the extent applicable.

Contact and support

If you have questions about our privacy practices, contact our support team during business hours (9 AM–5 PM local time, Monday–Friday). You can reach us via in-game chat, email, or our contact form. We respond to all privacy inquiries within one business day.

You can also review our related policies: Terms & Conditions and Legal NoticeThank you for trusting erek erek with your data.

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